Reference

How pp11 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit or contact our support team — and how we keep that information secure.

Account data protectionLocal payment privacyCookie controlsData access requestsSecure retention policy
pp11 How pp11 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat

Open the chat icon from any page on pp11 to raise a data query directly. Our team can handle account data requests, cookie questions and access inquiries through this channel.

Email Support

Send a written data-access or deletion request to our support email. Include your registered account details so we can verify your identity before processing the request.

Account Settings

Some data preferences — such as marketing communication opt-outs — can be adjusted directly inside your account settings without contacting support. Check the profile section after logging in.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

pp11 applies a layered approach to data security: account passwords are stored in hashed form, sessions are protected by SSL encryption, and login activity from unrecognised devices triggers an OTP verification step sent to your registered number. We keep your data only for as long as it serves a clear purpose — active account management, transaction auditing or legal compliance — after which it is deleted or anonymised in line with our retention schedule.

Cookie Management

We use session cookies for login state and analytics cookies to see which parts of the platform you use most. You can adjust non-essential cookie preferences via the banner shown on your first visit.

Account Security

Every login from a new device triggers an OTP check to your registered mobile number. This step runs automatically and cannot be bypassed, keeping your account wallet and funds protected.

Data Retention

Transaction records — including Touch 'n Go eWallet and GrabPay deposit logs — are kept for the period required by applicable financial and legal obligations, then securely deleted from our systems.

Your Access Rights

You may request a copy of the personal data we hold on your account, ask us to correct inaccuracies, or request deletion where no legal obligation requires us to keep it. Contact support to start.

Common Questions About Your Privacy at pp11

If you have a question not covered below, our live chat team can answer it directly. Players in Subang Jaya and across Malaysia can reach us through the same channels regardless of which e-wallet they use to fund their account.

We store your name, email address, registered mobile number, date of birth and a hashed version of your password. Payment method references — such as your Touch 'n Go eWallet or Boost transaction IDs — are also logged for account history and dispute purposes.

Yes. Contact our support team via live chat or email with your registered account details. Once we verify your identity, we will prepare a summary of the personal data linked to your account and send it to your registered email address.

Send a deletion request through live chat or our support email. We will action it promptly, though some transaction records must be retained for the period required by applicable financial regulations before deletion is possible.

We do not sell your data. We share it only with service providers directly involved in running your account — payment processors for GrabPay and DuitNow transactions, fraud-screening tools, and hosting infrastructure — all under strict data-processing agreements.

We use essential cookies to keep you logged in and analytics cookies to understand platform usage. Non-essential cookies can be declined or adjusted through the consent banner that appears on your first visit to pp11.

No. Your Boost, Touch 'n Go eWallet or GrabPay payment references are stored in your account history and accessible only to you and our authorised support staff. We do not expose payment identifiers to other accounts or external parties.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.