How Our Legal Conditions Apply to You
When you open an account with pp11, you agree to a set of terms that govern how your account is created, how funds move through it, and what we can and cannot do with your personal information. These terms are written to reflect the regulatory environment
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applicable to Malaysia-based access, and they take effect the moment your account registration is confirmed. Where your account is funded through Touch 'n Go eWallet, Boost, or GrabPay, the specific transaction terms of those payment providers also apply alongside ours — and any dispute about a
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wallet transfer must follow that provider's own process first before it reaches us. We do not override third-party payment rails; we sit alongside them. Our terms also cover how account suspensions work: if unusual activity is detected on your account, access may be restricted while a
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review is carried out. You will be notified by the contact channel you registered. Data collected during account setup — name, contact details, preferred payment method — is held only as long as is necessary for the account relationship or as required by applicable law. You
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have the right to request a copy of the data we hold on you, and to ask us to correct anything that is inaccurate. All requests go through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.